Basic Vehicle Rental Terms
The driver must be a minimum of 21 years old.
A minimum of 2 years of driving license possession is required and must be presented for inspection.
Mandatory identification – ID card or passport for inspection.
The minimum vehicle usage period is 1 day (24 hours). The allowed excess is 59 minutes. After this time, a full day will be charged.
Unlimited Mileage
Unlimited mileage is included in the rental price, except when the car is rented for up to 2 days (in which case mileage is limited to 200 km per day, and every exceeded kilometer is charged).
Payment and Deposit
Vehicle rental is paid upon vehicle pickup, either by credit card (Visa, Mastercard, Diners, Amex), bank transfer (for legal entities), or cash.
No deposit is required. In certain situations, the agency may request a deposit, about which you may be informed during booking.
VAT (Value Added Tax) for vehicle rental service is included in the rental price.
Vehicle Pickup and Return
The vehicle can be picked up and returned at our office, and delivery or return of the vehicle outside the office, i.e., at a selected location, is also possible.
The vehicle can also be picked up and returned outside standard working hours, with an additional charge.
Upon vehicle pickup and return, it is mandatory to sign a vehicle condition form, and we advise you to thoroughly inspect the vehicle together with our employee.
Procedures in Case of Accident, Damage, and Vehicle Theft
The client is obliged to proceed as follows:
- IMMEDIATELY notify the police and Top Auto Rent a Car about the incident and follow their instructions.
- Record information about other participants in the accident or incident.
- Complete an accident/damage report upon returning the vehicle.
- Write a brief statement describing the causes and circumstances of the accident/damage.
Prohibitions and Unauthorized Vehicle Operation
- It is FORBIDDEN to travel with the rented vehicle to the following countries and areas: former USSR countries, Kosovo, Albania, and Turkey. INSURANCE IS NOT VALID for these areas.
- It is forbidden to operate the vehicle under the influence of alcohol, medication, or drugs. In these cases, insurance IS NOT VALID – the client will be charged the full amount of damage/theft.
- Only the person registered as the driver in the vehicle rental agreement may operate the rented vehicle. The possibility of registering up to two additional drivers is allowed, with the approval of Top Auto, upon vehicle pickup.
- It is forbidden to lend the rented vehicle to unauthorized persons, persons not registered in the rental agreement. In these cases, insurance IS NOT VALID – the client will be charged the full amount of damage/theft.
Insurance
CDW (COLLISION DAMAGE WAIVER) – Damage Insurance
This insurance does not cover damage to the vehicle’s interior, damage to tires and wheels, damage to the underbody, broken and/or lost keys, damage caused by incorrect fuel type, and damage caused intentionally or negligently. All listed damages will be charged in full at the time the vehicle is returned. When the vehicle is returned, its condition will be checked jointly by the client and our employee and compared with the vehicle’s condition at pickup. Any change in the vehicle’s condition, i.e., all new damages, will be recorded in the rental agreement form and signed by both parties.
TP (THEFT PROTECTION) – Theft Insurance
This insurance is not valid if the vehicle was unlocked or the key was left in the steering lock during theft.
In case of theft, the key and documents must be with the client.
PAI (PERSONAL ACCIDENT INSURANCE) – Personal Insurance
The driver and occupants of the vehicle are insured against death or injury sustained in a traffic accident during the vehicle rental period.
A police report is mandatory for all types of insurance.
Without a police report, the full amount of damage and/or theft will be charged to the client.
A report must be made even in cases where the client was not present when the vehicle was damaged (e.g., the vehicle was damaged in a parking lot by an unidentified person).
With this insurance, the client has no participation in the damage if they are not responsible for the newly incurred damage, provided there is a police report; without a police report, they bear the damage in full.
Full Coverage with 5% Deductible
If the client is responsible for newly incurred damage with a police report, they are obliged to pay Top Auto Rent a Car 5% of the total damage.
The damage is assessed by an appraiser.
The client’s deposit will be retained until the damage assessment is received.